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policies & info

 

authetic handmade

All jewelry is handmade and one-of-a-kind. Only a few of our pieces are made to look like one another, like the Lapis Claw Ring for instance. However, every piece is made completely by hand, so the finished product may vary slightly from the original. We believe this makes each piece completely unique, which is valuable in a world of singularity and mass production.

custom orders

If you see something you like, but would like it in a different size, with a different metal, or a different stone – perhaps a stone of your own – please email us with your idea and requests. Collaboration is encouraged.

patience is a virtue

If your product is in stock, we will ship it within two business days, USPS, and it'll arrive to you within a week, depending on how far away from California you are.

For products that are made-to-order, please allow two weeks for delivery upon placing your order.

If you need something rushed to you, email us and we'll do our best! aysujewelry@gmail.com

changed your mind?

We want you to be completely happy with your purchase. If for any reason you're not, email us and we'll work it out. Exchanges are always welcome on jewelry in its original condition, as long as you send us an email within 7 days of receiving your jewelry. All shipping costs are the responsibility of the customer.

oops, wrong size?

Send it back to us, we'll resize it and send it back to you at no cost. All shipping costs are the responsibility of the customer, though.

shipping & handling costs

We ship all domestic orders via USPS Priority Mail. You will receive an email with a tracking number when your order has shipped.

We also ship internationally! Email us for rates: aysujewelry@gmail.com

jewelry care <3

If you've purchased handmade, you'll be rewarded with jewelry that wears with you, rather than on you, that was made to last and can withstand your busy day-to-day activities. That being said, if you're a professional surfer or skateboarder, please be mindful and remove or tuck away your jewelry before flying down a mountain of concrete or water.

Whether you're rocking the Pyrite Warrior Cuff, which could probably aid in self-defense, or the Labradorite Alisa Necklace, which lays daintily on the chest, be mindful of these care instructions:

~ do not wear when exercising or playing sports

~ remove when swimming or showering

~ do not spray perfumes directly on your jewelry as this may cause damage or discoloring and will most definitely make it a magnet for dirt

~ to clean, wipe with a soft cloth or a super soft toothbrush

~ do not use cleaning liquids

~ keep away from direct sunlight and heat

~ keep in a cool dry place

~ store in a cloth pocket for extra protection from scratching

~ keep away from water, hand/body creams, hot surfaces, adhesives, acetones and other chemicals.

will brass turn my finger green?

Maybe. There are many factors to consider - are you allergic to brass? (most of us aren't) - are you getting your brass wet, when washing hands or showering? (please don't - it will tarnish) - are you wearing your brass while exercising, sleeping, or during activities that induce sweating? (sweating releases acids and toxins in the skin which could increase the risk of finger discoloration). Be mindful!

 

For any other inquires and questions, don't hesitate to contact us at aysujewlery@gmail.com